Three Simultaneous Gaps
A Full Marketing Diagnostic at a Personal Injury Law Firm
When a firm is underperforming across marketing, technology, and team simultaneously, a targeted fix in any one area will not hold. This case study examines how a full diagnostic engagement surfaced the structural failures driving underperformance — and what the comprehensive rebuild that followed produced.
CPA Reduction
Achieved in 90 days · recognized as Rising Star of the Firm Q4 2024
Signed Case Growth
388 → 1,269 signed leads · August 2023 through October 2025
Social Engagement
Q4 2024 → Q1 2025 · U.S.-majority audience restored
Cost per Signed Lead
Against a firm target of <$3,000 · achieved through three-agency KPI alignment
